What SLA availability applies?
Check availability and support against your specific hosting agreement. Learn which requirements to clarify before placing an order for your station.
Binding availability commitments depend on the documents for your particular plan and any individually agreed terms. A technical description or status display does not establish a universal service level agreement.
Clarify requirements before ordering
Describe which broadcasting periods are critical to your station. Discuss restoration times, maintenance windows, support scope and any compensation terms through contact before ordering. Obtain confirmation of commitments for your particular offer.
Status and your own checks
The status monitor shows published operational information. During an incident, also check your audio source, encoder and public listening URL. Distinguish a failure of your own internet connection from a hosting service incident.
Prepare station operations
Keep local copies of audio files and encoder settings. Test the return to AutoDJ after disconnecting a live source. The setup tutorial explains these checks. Report errors with the time, time zone and observed behaviour without sharing passwords publicly.