Do you have any questions?

Is the support team available 24/7?

Ticket support is available 24/7.

(During the hours of 22 - 06 the following day, ticket support is only staffed by an emergency team. Please note that this team only responds to tickets with appropriate urgency).

The live support can vary from its times and cannot be determined exactly. As a rule, however, the live support is oriented to the ticket support.

(You can change your password at any time by visiting the following page ( to see which departments are currently staffed in Live Support).

You can of course also reach us by e-mail at:

(Incoming e-mails are automatically processed by our systems through the available ticket system).

Alternatively, if required, you can also use the Contact page.