Is the support team available 24/7?

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The ticket support is available 24/7. (In the times from 22 - 06 o'clock of the following day, the ticket support is only staffed with an emergency team. Please note that this team only responds to tickets with appropriate urgency). The live support can vary from its times and cannot be determined exactly. As a rule, however, the live support is oriented ...

I have problems with the connection to STREAMPANEL

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Customers From time to time our systems may make a mistake and lock you out. If you believe your connection problem to your products is due to us, contact us accordingly. Business If you are a service provider, web host or similar, contact us. For external services, we may need to adjust our systems according to your service. ...

I have cancelled and have problems backing up my data

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Even if you have cancelled, don't be afraid to contact Live or Ticket Support. However, you should keep in mind that we will also remove all your remaining data by the cancellation date at the latest. For a backup request, please contact us in a timely manner.

Does the free trial phase turn into a contract?

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No, the free trial period will automatically expire after the free trial period regardless of your decision. It is not possible to renew the trial. Place a new order instead. Do you need some more time and want to test some more? Then simply book a new trial period via our website.

The live support refers me to the ticket system

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It is easiest if you consider the live support as a kind of first aid. Usually, live support is able to help you directly with your questions. In some cases, however, it may happen that the live support is overwhelmed with your request or the live support staff simply can not help you. We would like to take this opportunity to ...