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Backup processes of the web hosting packages

All web hosting packages are already operated on a redundant platform as standard. The data stability of these environments amounts to: 100%

In addition to this, the following backups are also available for retrieval at any time in all packages.

Daily backups

  • Nightly (Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday) starting at ~03 AM Europe/Brussels
  • Incremental fuses
  • Retroactive for the last 7 days
  • Location: Frankfurt / Germany

Weekly backups

  • Nightly (Monday) starting at ~03 AM Europe/Brussels
  • Incremental fuses
  • Retroactive for the last 2 weeks
  • Location: Frankfurt / Germany

Snapshots

  • Snapshots are only created from our systems at your request.
  • A maximum of 2 snapshots can exist at once.
  • Snapshots are automatically deleted after 48 hours.
  • Location: Frankfurt / Germany

Why is ~ used as a specification?

Backup processes can vary for a variety of reasons. Therefore, your backups may not always be available for retrieval at the same time. You should also note that a backup starts at 03:00 AM and processes one account after the other. Depending on the workload, several hours may pass before a backup is available for retrieval.

Backup exceptions

In a few exceptions, automated backups to your account are not available. If the individual points mean nothing to you, we would like to note that these exceptions currently affect less than 1% of all users.

  • The snapshot function is only available for accounts up to 100000 inodes.
  • The snapshot function is only available for accounts up to a maximum of 25 GB.
  • Backups of MySQL databases are available up to max_allowed_packet = 64M.

SLA of the backup systems

The SLA can be found at the following URL: https://www.streampanel.net/sla/

Extension of the backup frequency / retention

In addition to the included services, there is the possibility to expand the backup strategies at any time via the customer center for a fee. Here, among other things, the Snapashot restrictions can be lifted!

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